• When posting for malware removal help, please try to give a detailed description of your problem. If you know the infection name please let us know.
• Please do not send private messages asking for help. All request for help in private messages will be ignored. The forums are there for a reason!
• Once you have submitted your reports, do not make any changes to your system.
• Please do not bump your post! Helpers are searching for topics with zero replies, bumping your post may cause your topic to be overlooked.
• Once a helper has replied to your topic, follow their instructions step by step, if there is step you don't understand, do not hesitate to ask your helper before proceeding with accomplishing instructions.
• This forum does not and will not support any pirated and illegal software. If found on your computer, you will be kindly asked to remove it before help can continue.
• In the case of an illegal Operating System, help will be refused.
• If you are being helped at another forum, or you have resolved your issue on your own, please let us know so we can close your topic here.
• If you are not going to be able to reply in your topic for couple of days, please let your helper know.
• If you haven't replied to a helper within 7 days, your topic may be closed.
• Remember to check the email address you used when you registered for replies to your post.

P2P programs:
We know that most people will probably use some form of P2P program.
But we do have to state that it is our recommendation that you remove these programs from your system.

Please note that as long as you're using any form of Peer-to-Peer networking (Morpheus, Frostwire, Limewire, etc.) and downloading files from non-documented sources, you can expect infestations of malware to occur.
Once upon a time, P2P file sharing was fairly safe. That is no longer true.

P2P programs form a direct conduit on to your computer. Their security measures can be easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if the P2P program is not configured correctly, your computer will be sharing more files than you realise. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured P2P program.

Many P2P programs come bundled with other unwanted programs but even P2P programs free of any bundled software are not safe to use.

When you use P2P programs you are downloading software from an unknown source directly on to your computer, bypassing your firewall and antivirus software. It should come as no surprise that many of these downloads are targeted to carry infections.

Regardless of the program used, the practice of file-sharing is very unsafe for the health of your PC.
We hope that you follow our recommendation.

If the reports show these programs on your system, you may receive a warning from your helper.


Please be patient, our helpers here are all volunteers.

Thank you.